Last updated: 15 September 2026
Prima Player is a media player application for Samsung Tizen televisions. It plays media from a playlist that you provide, using an account you hold with a provider of your own choosing.
We do not supply, host, resell, index or control any media. Prima Player ships with no channels, films or streams of any kind. It is an empty player until you connect a playlist. What that playlist contains, and whether you are entitled to it, is a matter between you and the provider you obtained it from.
A subscription grants the use of the Prima Player application and its supporting service — device pairing, playlist storage and synchronisation between the web panel and your television — for a fixed period.
The service is provided as it is. We cannot guarantee that any particular playlist will work, that a provider's servers will be reachable, or that a given stream will play on a given television — the formats a Samsung television can decode are decided by the television, not by us. Interruptions caused by your provider, your network or your hardware are outside our control.
We may suspend or end access where these terms are broken, in particular where the service is used to access material unlawfully.
Payments are handled by Paddle, which acts as the merchant of record and is the seller for the purposes of the transaction. Paddle's own terms apply to the payment itself. Prima Player remains responsible for providing the service.
Last updated: 21 September 2026
We do not ask who you are. There is no customer account, no name and no email address. A television is identified by an ID the application generates on the device itself. This policy explains what is collected, what it is used for, and the rights you have over it under the General Data Protection Regulation (EU 2016/679).
| Data | Why |
|---|---|
| A device identifier generated on the television, a 6-character pairing key, and a hash of the device token | To recognise the television, to let you claim it on the web panel, and to authenticate it afterwards. The token itself is never stored, only a hash of it. |
| Television model, firmware version, screen resolution and application version | To diagnose playback problems, which differ sharply between television models and firmware. |
| The playlist details you enter | Held in our database so your television can load your channels without you entering them again. They are used for that and nothing else, and go to your own provider and to no one else. A playlist can also be given a PIN, which keeps its address and username off the television screen entirely. |
| Counts of launches, and when the device was last seen | To tell an active installation from an abandoned one, and to support you when something is wrong. |
| Subscription state: which period was bought, when it ends, and a payment reference from the payment processor | To know whether a device is entitled to use the service, and to match a refund to the right device. |
| Messages you send us for support | To answer them, and to keep the thread while the question is open. |
We use what we collect for these purposes and no others:
Data is not sold, rented or shared for advertising.
Purchases are handled by an external payment processor, which acts as the seller of record and processes payment data under its own privacy policy. Card numbers are never sent to us and are never stored by us. What reaches us is a payment reference, the amount, and which period was bought.
If you are in the European Economic Area or the United Kingdom, you have the following rights:
Deleting a playlist removes its details immediately, without having to ask anyone. For anything else, write to us through the Contact page with the device ID shown on your television.
Because we hold no name and no email address, the device ID and pairing key shown on your own television are what we use to confirm that a request relates to your device. We answer within one month.
You also have the right to complain to your national data protection authority.
Traffic between your television, the web panel and our service is encrypted in transit with TLS. Access to the database is restricted to the service itself and to named staff accounts.
The service is not directed at children under 13, and we do not knowingly collect anything from them. The application includes a parental control that puts chosen categories behind a PIN.
The web panel sets one cookie to keep you signed in to the device you claimed. There are no advertising or analytics cookies.
This policy may be updated from time to time. The date at the top of this section is when it last changed, and a change takes effect when it is published here.
Questions about this policy, or about data held on your device, go through the Contact page.
Last updated: 15 September 2026
If you are a consumer in the European Union or the United Kingdom, you may cancel within 14 days of purchase and receive a full refund. You do not have to give a reason.
After the 14 days are up, a purchase is final. The free trial is there so the application can be tried on your own television, with your own playlist, before any money changes hands.
We cannot refund because a playlist stopped working. Playlists come from your own provider, and whether their service works is between you and them.
Refunds are issued by Paddle to the original payment method, normally within 5 to 10 business days depending on your bank. When a refund is processed, the subscription it paid for ends.
Every television gets a free trial when the application is first launched, so you can confirm Prima Player works with your playlist and your television before paying anything.
Last updated: 15 September 2026
Support, privacy requests, refunds and anything else:
We aim to reply within two business days.
The device ID shown on your television's pairing screen. Since we hold no name or email address, that ID is how we find your device. For a playback problem, the television's model number helps too.
Payments are processed by Paddle as merchant of record. Billing questions can be raised with us, or directly with Paddle using the receipt you were emailed at purchase.